Política de reembolso
RETURNS & REFUND POLICY
At Giorgio Mareno, we are committed to ensuring your satisfaction with every purchase. If your order does not meet your expectations, we offer a simple and transparent return process.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will offer:
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A replacement, or
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A full refund
At no additional cost to you.
How to Start a Return
To initiate a return, please contact us at:
Once your request is approved, we will provide return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days (depending on your bank).
Exchanges
We offer exchanges only for items that are defective or damaged upon arrival.
Return Shipping
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Return shipping costs are the responsibility of the customer
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Original shipping costs are non-refundable
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Return shipping fees may be deducted from your refund
Important Information
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Items returned without prior approval may not be accepted
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We recommend using a tracked shipping method
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We are not responsible for items lost during return transit
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Orders cannot be modified once processing has begun
Contact Us
Giorgio Mareno
Address: 1754 W 94th St, Los Angeles, CA 90047, USA
Email: support@giorgiomareno.com
Phone: +1 (929) 568-9163
Response time: within 24 hours